Triple Shine Cleaning Services, LLC

At Triple Shine Cleaning Services, LLC (“we,” “our,” “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your information. By using our services, you agree to the terms outlined below.

1. Information We Collect

  • Personal Information: Name, address, phone number, email address, and service details.
  • Payment Information: Bank details, credit/debit card information, or other electronic payment data provided for billing purposes.
  • Service Notes: Preferences or instructions you provide related to your cleaning services.
  • Job Photos: Before-and-after photos of cleaning jobs for service records, quality control, and internal communication.

2. Use of Information

We use your information only for:

  • Scheduling and providing cleaning services.
  • Processing payments securely.
  • Communicating about appointments, service updates, or account information.
  • Internal recordkeeping and quality assurance.
  • Limited marketing purposes (see Photos & Marketing below).

3. Protection of Payment Information

  • All bank and card information is processed using secure, encrypted systems.
  • We do not store sensitive payment details on our servers.
  • Payment data is only used to process authorized transactions.

4. No Selling or Sharing of Information

  • We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.
  • Information may only be disclosed if required by law or for legitimate business operations (e.g., payment processing).

5. Photos & Marketing

  • We may take before-and-after photos of cleaning jobs for documentation, training, quality assurance, or to seek advice from the office.
  • We do not photograph personal or private information (such as family photos, documents, or valuables).
  • If a photo inadvertently contains identifying information, we delete or edit the image before use.
  • Photos may be used for marketing purposes, such as on our website or social media, but will never include identifiable client details without consent.

6. Employee Conduct & Confidentiality

  • Our employees are strictly prohibited from using or disclosing client information for personal purposes.
  • Employees must not share, photograph, or discuss anything they see or hear in a client’s home or business outside of approved job documentation.
  • Any breach of this confidentiality policy is grounds for disciplinary action, up to and including termination.

7. Data Security

We implement reasonable technical and organizational measures to safeguard your information against unauthorized access, disclosure, or misuse.

8. Your Rights

  • You may request a copy of the personal information we hold about you.
  • You may request corrections or updates to your information.
  • You may request deletion of your personal information, subject to legal and contractual obligations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

For questions about this Privacy Policy, please contact us at info@tripleshineclean.com.