Privacy Policy

Triple Shine Cleaning Service, LLC

Effective Date: August 31, 2026
Last Updated: August 31, 2026

At Triple Shine Cleaning Service, LLC (“Triple Shine,” “we,” “our,” “us”), your privacy is very important to us. This Privacy Policy explains what information we collect, how we use it, who we share it with, how we protect it, and the choices and rights you have. It applies to our website at tripleshineclean.com, our online forms, our text message and email programs, and the cleaning services we provide.

By using our website or our services, you agree to the terms outlined below.

---

1. Information We Collect

Information you give us directly

• Contact and identity information: name, service address, mailing address, phone number(s), and email address.
• Service information: the type of cleaning requested, property details, access instructions, scheduling preferences, and recurring service frequency.
• Payment information: bank details, credit or debit card information, or other electronic payment data provided for billing purposes.
• Service notes: preferences, special instructions, pet or allergy notes, and any other information you choose to share with us about your home or business.
• Communications: the content of your emails, text messages, web form submissions, chat messages, voicemails, and phone calls with us. Calls may be recorded or monitored for quality and training purposes where permitted by law, and you will be notified when this occurs.
• Job photos: before-and-after photos of cleaning jobs, taken for service records, quality control, training, and internal communication.

Information collected automatically when you visit our website

• Device and browser information: IP address, browser type and version, operating system, device type, screen size, and language settings.
• Usage information: pages viewed, links clicked, time spent on pages, the website or search engine that referred you, and the date and time of your visit.
• Cookie and tracking identifiers: anonymous identifiers set by cookies and similar technologies, as described in Section 4 below.

Information from third parties

• Referral and partner information: if you are referred to us by a partner organization (for example, Cleaning for a Reason), we may receive your contact details and eligibility information from them.
• Payment processor information: our payment processor confirms transaction results to us (approved, declined, refunded) without giving us your full card number.

We do not knowingly collect information from anyone under 18. See Section 11.

---

2. How We Use Your Information

We use your information only for the following purposes:

• Scheduling, coordinating, and providing cleaning services.
• Preparing and delivering quotes and estimates.
• Processing payments and issuing invoices, receipts, and refunds.
• Communicating with you about appointments, arrival windows, service changes, follow-ups, satisfaction checks, and account or billing matters.
• Responding to your questions, quote requests, and support requests.
• Internal recordkeeping, scheduling, staffing, and quality assurance.
• Training our staff and documenting completed work.
• Understanding how our website is used so we can improve it (see Section 4).
• Sending you promotional offers, seasonal specials, and service updates — only if you have separately opted in to marketing communications (see Sections 5 and 6).
• Meeting our legal, tax, insurance, and regulatory obligations, and protecting our legal rights.

We do not use your information for automated decision-making that has a legal or similarly significant effect on you, and we do not use your information to build advertising profiles about you.

---

3. Protection of Payment Information

• All bank and card information is processed using secure, encrypted systems operated by our third-party payment processor.
• We do not store full card numbers, CVV codes, or complete bank account credentials on our servers.
• Payment data is used only to process transactions you have authorized.
• Where a card is stored for recurring service, it is stored in tokenized form by our payment processor, not by us.

---

4. Cookies, Analytics, and Tracking Technologies

Our website uses cookies and similar technologies (pixels, tags, local storage, and server logs). A cookie is a small text file placed on your device that lets a website recognize your browser across pages and visits.

Types of cookies and tracking we use

What we do not do

• We do not sell cookie or tracking data.
• We do not use cookies to serve you targeted or behavioral advertising on other websites, and we do not run retargeting or ad-network pixels.
• We do not combine website tracking data with text message opt-in data for any sharing or marketing purpose. See Section 6.

Your choices

• Browser controls. Most browsers let you see what cookies are stored, delete them, block cookies from specific sites, or block all cookies. Look under Settings → Privacy. Blocking strictly necessary cookies may prevent parts of our site — including our quote request form — from working.
• Google Analytics opt-out. You can prevent Google Analytics from collecting your activity on any website by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
• Mobile device controls. Your phone’s settings let you limit ad tracking and reset advertising identifiers.

Do Not Track. Some browsers send a “Do Not Track” (DNT) signal. There is currently no industry standard for how websites must respond to DNT, so our website does not respond differently to DNT signals. The controls listed above remain available to you regardless.

Third-party privacy policies. The providers above process data under their own privacy policies. We encourage you to review Google’s Privacy Policy at https://policies.google.com/privacy and HighLevel’s privacy policy at https://www.gohighlevel.com/privacy-policy.

---

5. Email and Marketing Communications

• Transactional email (quote confirmations, appointment reminders, invoices, receipts, service updates) is sent as part of providing your service.
• Marketing email (promotions, seasonal offers, newsletters) is sent only if you have opted in.
• Every marketing email includes an unsubscribe link. You may also reply to any email or write to info@tripleshineclean.com and ask to be removed. We honor opt-out requests promptly, generally within 10 business days.
• Unsubscribing from marketing email does not stop transactional messages about services you have scheduled. To stop those, contact us to cancel or change your service.

---

6. Text Messaging (SMS) Communications

How you opt in. We send text messages only to individuals who have opted in. You may opt in by checking the SMS consent box on a form on our website (the box is not pre-checked), by providing your mobile number and agreeing to receive texts when you request a quote or schedule service, by texting us first, or by giving verbal consent to a team member.

What we send. By opting in, you consent to receive text messages from Triple Shine Cleaning Service, LLC relating to:

• Transactional messages: quote responses, appointment confirmations, arrival windows, schedule changes, service reminders, follow-ups, invoices, and payment reminders.
• Marketing messages: promotional offers, seasonal specials, and service updates — only if you separately opt in to marketing texts.

Sample message: “Triple Shine Clean: Hi Jane, this is Julie with Triple Shine Cleaning Service, LCC. Your cleaning is confirmed for Tue 8/25 between 9–11am. Reply STOP to opt out, HELP for help.”

Message frequency. Message frequency varies depending on your interactions with us and the services you have scheduled.

Cost. Message and data rates may apply, based on your mobile carrier plan. Triple Shine does not charge you for text messages.

How to stop. You may opt out at any time by replying STOP to any message. We will send one final message confirming your opt-out, and you will receive no further texts from us unless you opt back in. Reply HELP for assistance, or contact us at (618) 444-8938 or info@tripleshineclean.com.

Not a condition of purchase. Consent to receive text messages is not a condition of purchasing any goods or services from us.

Carriers and delivery. Carriers are not liable for delayed or undelivered messages. Supported carriers include major U.S. wireless carriers; not all carriers may be supported.

SMS Opt-In Data — No Sharing

We do not share, sell, rent, or otherwise disclose text messaging originator opt-in data or consent to any third party or affiliate for marketing or promotional purposes.

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. All other use case categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The only parties that ever handle your mobile number and consent record are subcontractors and service providers who help us operate the program — such as our CRM and SMS/text messaging platform provider and our customer service tools — and they may use it solely to deliver the messages you asked for on our behalf. They are contractually prohibited from using it for their own marketing or from disclosing it further.

---

7. No Selling or Sharing of Personal Information

• We do not sell or rent your personal information. We have not sold or shared personal information for cross-context behavioral advertising in the preceding 12 months, and we do not intend to.
• We do not share your personal information with third parties for their own marketing or advertising purposes.
• We share information only with service providers who need it to help us operate, and only for that purpose. These include:
  • Payment processing — to charge you for services you authorized.
  • CRM, scheduling, email, and SMS platform — to manage your account and send the communications described above.
  • Website hosting and analytics — as described in Section 4.
  • Accounting, bookkeeping, tax, insurance, and legal advisors — for business administration and compliance.
• Each service provider is bound by contract to protect your information, use it only for the services they provide to us, and not sell it.
• We may disclose information when required by law — in response to a subpoena, court order, or lawful government request — or where necessary to protect the rights, property, or safety of Triple Shine, our clients, our employees, or the public.
• If our business is ever sold, merged, or reorganized, client information may transfer as part of that transaction; the recipient would remain bound by the commitments in this policy or we would notify you and give you a choice.
• The exclusion in Section 6 applies to every item in this section: text messaging originator opt-in data and consent are never included.

---

8. Photos & Marketing

• We may take before-and-after photos of cleaning jobs for documentation, training, quality assurance, or to seek guidance from our office.
• We do not photograph personal or private information — such as family photos, documents, mail, screens, or valuables.
• If a photo inadvertently contains identifying information, we delete or edit the image before any use.
• Photos may be used for marketing purposes, such as on our website or social media, but will never include identifiable client details, addresses, or recognizable personal belongings without your consent.
• You may ask us at any time not to photograph your property, or to remove a photo of your property from our marketing, by emailing info@tripleshineclean.com.

---

9. Employee Conduct & Confidentiality

• Our employees are background checked and vetted before entering a client’s property.
• Employees are strictly prohibited from using or disclosing client information for personal purposes.
• Employees must not share, photograph, or discuss anything they see or hear in a client’s home or business outside of approved job documentation.
• Any breach of this confidentiality policy is grounds for disciplinary action, up to and including termination.

---

10. Data Security and Retention

Security. We implement reasonable technical, administrative, and physical measures to safeguard your information against unauthorized access, disclosure, alteration, or misuse. These include:

• Encryption of data in transit to and from our website and systems (HTTPS/TLS).
• Access controls that limit client information to employees and contractors who need it to do their jobs.
• Password protection and, where available, multi-factor authentication on business accounts and systems.
• Use of reputable third-party platforms for payment processing, CRM, and hosting, so that sensitive data is held in systems built for it rather than on local devices.
• Confidentiality obligations for all employees and subcontractors.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you and any required authorities as the law requires.

Retention. We keep personal information only as long as needed for the purposes described in this policy — generally for the duration of your service relationship with us plus the period required for tax, accounting, insurance, warranty, and legal purposes. Job photos are retained for quality assurance and then deleted or archived. Text message consent records are retained for as long as you remain opted in, and after opt-out for the period needed to demonstrate compliance with messaging regulations. When information is no longer needed, we delete or de-identify it.

---

11. Children’s Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 18, and we do not knowingly send text messages to numbers we know belong to a minor. If you believe a child has provided us with personal information, contact us at info@tripleshineclean.com and we will delete it.

---

12. Your Rights and Choices

You may, at any time:

• Access — request a copy of the personal information we hold about you.
• Correct — request corrections or updates to your information, including your phone number, address, or service preferences.
• Delete — request deletion of your personal information, subject to legal, tax, accounting, insurance, and contractual obligations that require us to keep certain records.
• Stop text messages — reply STOP to any text, or contact us directly.
• Stop marketing email — click the unsubscribe link in any marketing email, or contact us.
• Withdraw photo consent — ask us not to photograph your property or to remove existing photos from our marketing.
• Opt out of analytics — use the browser and Google Analytics controls described in Section 4.
• Be free from retaliation — we will not deny you service, charge you a different price, or provide a lower quality of service because you exercised any of these rights.

How to make a request. Email info@tripleshineclean.com or call (618) 444-8938. We will respond within 45 days. We may need to verify your identity before acting on a request — typically by confirming details already in your account.

Depending on where you live, you may have additional rights under state privacy law. We honor these requests for all our clients regardless of location.

---

13. Third-Party Links

Our website may link to third-party sites, such as partner organizations or social media pages. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing information to them.

---

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. If we make material changes to how we use or share your information, we will provide additional notice, such as by email or a notice on our website. Your continued use of our website or services after a change takes effect means you accept the updated policy.

---

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us:

Triple Shine Cleaning Service, LLC

Email: info@tripleshineclean.com

Phone: (618) 444-8938

Website: https://tripleshineclean.com

Service area: St. Clair, Monroe, and Randolph counties, Metro East Illinois

Mailing AddressL 14 S Jackson St, Millstadt, IL 62260