Privacy Policy

Triple Shine Cleaning Services, LLC

At Triple Shine Cleaning Services, LLC (“we,” “our,” “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your information. By using our services, you agree to the terms outlined below.

1. Information We Collect

  • Personal Information: Name, address, phone number, email address, and service details.
  • Payment Information: Bank details, credit/debit card information, or other electronic payment data provided for billing purposes.
  • Service Notes: Preferences or instructions you provide related to your cleaning services.
  • Job Photos: Before-and-after photos of cleaning jobs for service records, quality control, and internal communication.

2. Use of Information

We use your information only for:

  • Scheduling and providing cleaning services.
  • Processing payments securely.
  • Communicating about appointments, service updates, or account information.
  • Internal recordkeeping and quality assurance.
  • Limited marketing purposes (see Photos & Marketing below).

3. Protection of Payment Information

  • All bank and card information is processed using secure, encrypted systems.
  • We do not store sensitive payment details on our servers.
  • Payment data is only used to process authorized transactions.

4. No Selling or Sharing of Information

  • We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.
  • Information may only be disclosed if required by law or for legitimate business operations (e.g., payment processing)
  • Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes. No mobile information will be sold or rented to third parties. Information sharing to subcontractors in support services, such as customer service and messaging platform providers, is permitted. All other use categories exclude text messaging originator opt-in data and consent.

5. Photos & Marketing

  • We may take before-and-after photos of cleaning jobs for documentation, training, quality assurance, or to seek advice from the office.
  • We do not photograph personal or private information (such as family photos, documents, or valuables).
  • If a photo inadvertently contains identifying information, we delete or edit the image before use.
  • Photos may be used for marketing purposes, such as on our website or social media, but will never include identifiable client details without consent.

6. Text Messaging (SMS) Communications

By providing your phone number and opting in through our website contact form, you consent to receive text messages from Triple Shine Cleaning Service, LLC related to appointment confirmations, service reminders, and updates (“transactional messages”), and, if you separately opt in, promotional offers and updates (“marketing messages”).

Message frequency may vary depending on your interactions with us. Message and data rates may apply based on your mobile carrier plan.

You may opt out of receiving text messages at any time by replying STOP to any message. You may reply HELP for assistance. After you reply STOP, we will send one final message confirming your opt-out, and you will not receive further texts from us unless you opt back in.

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes. We may share this information with subcontractors and service providers who support our operations, such as customer service or SMS/text messaging platform providers, solely for the purpose of delivering the service.

Consent to receive text messages is not a condition of purchasing any goods or services. Carriers are not liable for delayed or undelivered messages. Supported carriers include major U.S. wireless carriers; not all carriers may be supported.

7. Employee Conduct & Confidentiality

  • Our employees are strictly prohibited from using or disclosing client information for personal purposes.
  • Employees must not share, photograph, or discuss anything they see or hear in a client’s home or business outside of approved job documentation.
  • Any breach of this confidentiality policy is grounds for disciplinary action, up to and including termination.

8. Data Security

We implement reasonable technical and organizational measures to safeguard your information against unauthorized access, disclosure, or misuse.

9. Your Rights

  • You may request a copy of the personal information we hold about you.
  • You may request corrections or updates to your information.
  • You may request deletion of your personal information, subject to legal and contractual obligations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

For questions about this Privacy Policy, please contact us at info@tripleshineclean.com.