Terms of Service — Text Messaging Program

Triple Shine Cleaning Services, LLC

Effective Date: August 20, 2026 Last Updated: August 20, 2026

These Terms of Service govern the Triple Shine Cleaning Services, LLC text messaging (SMS/MMS) program. By providing your mobile number and consenting to receive text messages from us, you agree to these terms.

For our general service terms — cancellation, payment, property access, liability, and satisfaction guarantee — see our Terms & Conditions. For how we handle your information, see our Privacy Policy.

1. Who We Are

Triple Shine Cleaning Services, LLC 14 S Jackson St Millstadt, IL 62260

Phone: (618) 444-8938 Email: info@tripleshineclean.com Website: https://tripleshineclean.com Contact form: https://tripleshineclean.com/contact/ Business hours: Monday–Friday, 8:00 AM – 5:00 PM Central

Triple Shine Cleaning Services, LLC is a residential and commercial cleaning company serving St. Clair County, Monroe County, Randolph County, and surrounding communities in the Metro East region of Illinois.

2. Program Description and Message Use Cases

Triple Shine Cleaning Services, LLC uses SMS and MMS text messaging to communicate with customers and prospective customers about their cleaning service. Depending on the consent you have provided, you may receive the following types of messages.

2.1 Customer care and transactional messages

  • Responses to quote and estimate requests submitted through our website, by phone, or in person
  • Estimate follow-ups and clarifying questions about your property
  • Appointment confirmations and booking receipts
  • Appointment reminders in advance of scheduled service
  • Crew arrival window updates and day-of arrival notifications
  • Service completion notifications
  • Rescheduling, schedule change, and cancellation notices
  • Access and entry coordination (gate codes, key handoff, pet instructions)
  • Post-service follow-up and satisfaction check-ins
  • Review and referral requests
  • Invoices, billing notices, and payment reminders
  • Direct replies to questions you text us

2.2 Marketing and promotional messages

Sent only if you have separately opted in to marketing messages:

  • Promotional offers, discounts, and seasonal specials
  • New or expanded service announcements
  • Recurring-service reminders and re-booking offers

2.3 Sample messages

Transactional:

Triple Shine Clean: Hi Jane, your cleaning is confirmed for Tue 8/25 between 9–11am. Reply STOP to opt out, HELP for help.

Transactional:

Triple Shine Clean: Your crew is on the way and should arrive by 9:30am. Reply STOP to opt out, HELP for help.

Marketing:

Triple Shine Clean: Book a deluxe deep clean this month and save $40. Reply STOP to opt out, HELP for help.

3. How You Opt In

You may consent to receive text messages from Triple Shine Cleaning Services, LLC by any of the following methods:

  • Checking the SMS consent checkbox on a quote request or contact form at tripleshineclean.com. The checkbox is never pre-checked, and submitting the form without checking it will not enroll you.
  • Giving verbal consent to a Triple Shine representative by phone or in person.
  • Texting us first at (618) 444-8938.
  • Signing a service agreement or intake form that includes an SMS consent disclosure.

Transactional consent and marketing consent are collected separately. Agreeing to receive appointment messages does not enroll you in promotional messages.

We do not purchase, rent, or import phone number lists, and we do not send messages to anyone who has not opted in through one of the methods above.

4. Consent Is Not a Condition of Purchase

You are not required to agree to receive text messages in order to purchase any goods or services from Triple Shine Cleaning Services, LLC.

If you prefer not to receive texts, you can reach us and schedule service by phone at (618) 444-8938, by email at info@tripleshineclean.com, or through our contact form at https://tripleshineclean.com/contact/.

5. Message Frequency

Message frequency varies based on your interaction with us and the services you have scheduled.

  • Most customers receive messages only in connection with an active quote request or an upcoming appointment.
  • Recurring-service customers typically receive a small number of reminder and confirmation messages per scheduled visit.
  • If you opt in to promotional messages, you may receive up to 4 marketing messages per month.

6. Message and Data Rates

Message and data rates may apply.

Triple Shine Cleaning Services, LLC does not charge you for text messages. However, your wireless carrier may charge you for messages sent or received, according to the terms of your mobile plan. Standard message and data rates apply as determined by your carrier. Please contact your carrier directly with questions about your plan or charges.

7. How to Opt Out — Text STOP

You may cancel text messages at any time by replying STOP to any message you receive from us.

After you send STOP, we will send one final message confirming your opt-out, and you will receive no further text messages from that program unless you opt back in.

You may also opt out by:

To rejoin after opting out, reply START to our number, or contact us again and provide your consent.

Please note: opting out of text messages does not cancel your cleaning service. To change, pause, or cancel service, contact us directly.

8. How to Get Help — Text HELP

Reply HELP to any message for assistance. You will receive a reply with our program name and contact information.

You may also reach our team any time:
Phone (618) 444-8938
Email info@tripleshineclean.com
Contact form https://tripleshineclean.com/contact/
Mailing address 14 S Jackson St, Millstadt, IL 62260
Business hours Monday–Friday, 8:00 AM – 5:00 PM Central

9. Supported Carriers and Carrier Liability

Supported carriers include, but are not limited to: AT&T, Verizon Wireless, T-Mobile, U.S. Cellular, Boost Mobile, Metro by T-Mobile, Cricket Wireless, Google Voice, and Virgin Mobile. Not all carriers are supported, and carrier support may change without notice.

Carriers are not liable for delayed or undelivered messages.

Message delivery depends on effective transmission by your wireless carrier and is not guaranteed. Triple Shine Cleaning Services, LLC is not liable for delayed, failed, misdirected, or undelivered messages, or for any consequences arising from them. Do not rely on text messaging for urgent or time-critical communication; call us at (618) 444-8938 instead.

10. Age Restriction and Eligibility

You must be at least 18 years of age to consent to receive text messages from Triple Shine Cleaning Services, LLC, to request service, or to use our website.

We do not knowingly collect information from, or send text messages to, anyone under the age of 18. If you believe a minor has enrolled in our messaging program, contact us at info@tripleshineclean.com and we will remove the number promptly.

You must also be the authorized owner or account holder of the mobile number you provide. Do not submit another person’s mobile number without their express permission. If you change or relinquish your mobile number, you agree to notify us promptly so we do not send messages to a subsequent user of that number.

11. Privacy and Your Mobile Information

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. All other use case categories described in our Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your mobile number and consent record are handled only by subcontractors and vendors that support the operation of our messaging program — such as our CRM and SMS platform provider — and only for the purpose of delivering the messages you requested on our behalf. These vendors are contractually prohibited from using this information for their own marketing purposes or from disclosing it further.

For complete details on what we collect, how we use it, how long we keep it, and the rights and choices available to you, see our Privacy Policy at https://tripleshineclean.com/privacy-policy/, which is incorporated into these Terms by reference.

12. Changes to These Terms

We may update these Terms of Service at any time. The “Last Updated” date at the top of this page reflects the most recent revision, and material changes will be posted on this page. Your continued participation in the text messaging program after changes are posted constitutes acceptance of the updated Terms. Changes will not be applied retroactively to messages already sent.

13. Contact Us

Questions about this text messaging program or these Terms of Service:

Triple Shine Cleaning Services, LLC 14 S Jackson St Millstadt, IL 62260

Phone: (618) 444-8938 Email: info@tripleshineclean.com Web: https://tripleshineclean.com/contact/ Hours: Monday–Friday, 8:00 AM – 5:00 PM Central

Related pages: Terms & Conditions · Privacy Policy