Frequently Asked Questions
Find answers to common questions about Triple Shine Cleaning Service — from our residential and commercial cleaning options to pricing, scheduling, service areas, and more. Can’t find what you’re looking for? Contact us or call (618) 444-8938.
General
Triple Shine Cleaning Service is a locally owned, licensed, and insured residential and commercial cleaning company headquartered in Millstadt, IL. We proudly serve St. Clair County, Monroe County, and surrounding Metro East Illinois communities. Our mission is to help busy homeowners and local businesses maintain clean, healthy, welcoming spaces through reliable, professional, and detail-oriented cleaning.
Yes! Triple Shine Cleaning is a locally owned and operated company based in Millstadt, IL. We are neighbors cleaning for neighbors — deeply rooted in the Metro East Illinois community. We are proud to be the preferred cleaning company of the Gateway Grizzlies and an active partner with Cleaning for a Reason.
You can request a free quote by visiting our Contact page, filling out the online form, or calling us directly at (618) 444-8938. We will ask about your home or facility size, the type of service you need, and your preferred schedule to provide an accurate estimate.
Our office hours are Monday through Friday, 8:00 AM to 5:00 PM. Cleaning appointments are scheduled during business hours. If you need to reach us outside of these hours, you can submit a request through our online contact form and we will respond during the next business day.
You can reach us by phone at (618) 444-8938, by email at info@tripleshineclean.com, or through the contact form on our website at tripleshineclean.com/contact. Our office is located at 14 S Jackson St, Millstadt, IL 62260.
Cleaning for a Reason is a national nonprofit that provides free home cleanings for cancer patients. Triple Shine Cleaning is a proud partner in this program. Through the network of over 1,200 residential cleaning companies, eligible patients receive two free home cleanings — one per month for two months. If you or a loved one qualifies, you can apply through our website.
Triple Shine Cleaning is the preferred cleaning company of the Gateway Grizzlies baseball team. Our team cleans and sanitizes Arsenal BG Ball Park and Grizzlies Academy, keeping players, patrons, and all baseball lovers in a clean and healthy environment.
Residential Cleaning
For the safety of our team, we do not move heavy furniture or climb higher than a 2-step ladder. We will make our best effort to reach any visible places by hand or with an extension duster, but some high chandeliers or ceiling fans may be out of reach. We also ask that your home be in tidy order prior to our arrival so we can focus on deep cleaning rather than organizing.
Yes! One of our core promises is the Same Trusted Expert guarantee. We send the same cleaning professional to your home every time so you can build a relationship of trust and confidence. Your cleaner learns your home and your preferences, delivering consistent and personalized results.
Yes, we clean homes of all sizes including apartments, condos, townhouses, and smaller homes. Our cleaning plans are customized to fit the size and needs of your specific space.
Yes, our team arrives with all the professional cleaning supplies and equipment needed to clean your home. If you have specific product preferences or sensitivities, please let us know in advance and we will do our best to accommodate your needs.
Yes! We offer both move-in and move-out cleaning services. Whether you are preparing a home for new occupants or want to start fresh in your new space, our team ensures every surface is thoroughly cleaned. We also work with realtors for pre-staging cleanings and with home builders for post-construction and new-build cleanings.
Absolutely. We offer one-time deep clean services for homeowners who need a single, thorough cleaning without committing to a recurring schedule. This is also a great option for seasonal cleaning, special events, or before hosting guests.
We offer Weekly, Bi-Weekly, and Monthly recurring cleaning packages. Each plan is designed to keep your home consistently clean between visits. We will help you choose the plan that best fits your needs and budget. Recurring clients get a reserved time slot specifically for them, ensuring consistent and dependable service.
Our Deluxe Cleaning includes: ceiling fan blades (within 2-step ladder reach), blinds and shutters (vacuumed), pictures and knick-knacks (dusted), top of refrigerator, all cabinet fronts, light switch plates, mirrors, wastebaskets (emptied/washed/relined), floors (vacuumed and/or mopped), beds made with one set of sheets changed, light fixtures, moldings and woodwork, window sills, uncluttered shelves, outside of appliances and inside microwave, countertops and backsplashes, tub/shower and tiles (double scrubbed), cobweb removal, baseboards, furniture polishing, stovetop and grates, all doors and door frames, all sinks, bathroom counters and fixtures, and stair vacuuming.
Our Standard Cleaning is a recurring maintenance clean that keeps your home consistently fresh and tidy. Our Deluxe Cleaning is a thorough deep clean that covers the nitty-gritty details — including ceiling fan blades, blinds, cabinet fronts, baseboards, light fixtures, moldings, inside microwaves, stovetop grates, and more. We recommend starting with a Deluxe Cleaning for your first visit, then scheduling Standard Cleaning maintenance going forward.
We offer a full range of residential cleaning services including Standard Cleaning (recurring maintenance), Deluxe Cleaning (deep clean), Weekly Cleaning, Bi-Weekly Cleaning, Monthly Cleaning, One-Time Deep Cleaning, Move-In Cleaning, and Move-Out Cleaning. We tailor each cleaning plan to your home’s specific needs and your preferred schedule.
Commercial Cleaning
No two businesses are the same, which is why we provide custom estimates after seeing your facility. We are happy to visit your place of business to understand the scope of work, and then provide a tailored quote. Fill out our Contact form and we will find a time that works best for you.
We offer flexible commercial cleaning schedules tailored to your operations. Whether you need cleaning once a week, multiple times per week, or once a month, we customize the frequency to match your business needs. Commercial cleaning terms may vary depending on the scope of work, contract agreements, and service frequency.
Yes! Home builders in Monroe County and surrounding areas rely on Triple Shine for post-construction and move-in ready cleanings. We make newly built homes shine, leaving a lasting impression on potential buyers. Contact us to discuss your new construction cleanup needs.
Our commercial cleaning services generally include: emptying trash and recycling (replacing liners), cleaning desks, cleaning all glass surfaces and windows, dusting and polishing wood surfaces, cleaning and sanitizing countertops, reporting items in need of repair (broken fixtures, burned out bulbs), vacuuming, sweeping and mopping floors, cleaning light fixtures, and thoroughly cleaning and disinfecting restrooms.
We clean a wide variety of commercial properties including offices, schools, churches, salons, entertainment venues, and new construction sites. We proudly work with local businesses and organizations of all sizes across Monroe and St. Clair Counties.
Pricing & Payment
Yes. All bank and card information is processed using secure, encrypted systems. We do not store sensitive payment details on our servers. Your payment data is only used to process authorized transactions.
Payment is due upon completion of service. Late or failed payments may result in additional fees or suspension of future services. If you have questions about billing, please contact us at info@tripleshineclean.com to resolve any issues promptly.
Yes, we provide free estimates for both residential and commercial cleaning services. Visit our Contact page to submit a request, or call us at (618) 444-8938 during business hours.
We accept cash, all major credit and debit cards, and electronic payments. Payment is due upon completion of service unless otherwise agreed in writing.
The cost of house cleaning depends on the size of your home, the type of service (Standard, Deluxe, Move-In/Move-Out, or One-Time Deep Clean), and the frequency of visits. We provide free, personalized quotes after understanding your specific needs. Request a quote or call (618) 444-8938 for details.
Scheduling & Appointments
You do not need to be home during the cleaning. Many of our clients provide access instructions (a key, lockbox, or garage code) so our team can clean while you are at work or running errands. We ask that you ensure our cleaners have safe and timely access to the property at the scheduled date and time.
The ideal frequency depends on your household size, lifestyle, and personal preference. We recommend bi-weekly cleaning for most families, weekly cleaning for busy households with children or pets, and monthly cleaning for smaller homes or those needing light maintenance between deep cleans. We can help you choose the right schedule.
Yes, we understand schedules change! Simply contact us at least 24 hours before your appointment and we will work with you to find a new time that fits. Call (618) 444-8938 or email info@tripleshineclean.com to reschedule.
For clients receiving recurring services (weekly, bi-weekly, or monthly), your time slot is reserved specifically for you. Skipped or missed appointments without proper notice may result in additional fees or adjustments to your cleaning rate. Please contact us at least 24 hours ahead if you need to reschedule.
Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours’ notice may incur a fee. For recurring service clients, your time slot is reserved specifically for you, so timely notice helps us manage our schedule effectively.
You can schedule a cleaning by filling out our online contact form, calling (618) 444-8938, or emailing info@tripleshineclean.com. We will discuss your needs, schedule a convenient time, and match you with a trusted cleaning professional.
Trust & Safety
We may take before-and-after photos of cleaning jobs for documentation, training, and quality assurance purposes. We do not photograph personal or private information such as family photos, documents, or valuables. If a photo inadvertently contains identifying information, we delete or edit the image before use. Photos may be used for marketing purposes but will never include identifiable client details without your consent.
Your privacy is important to us. Our employees are strictly prohibited from using or disclosing client information for personal purposes. They must not share, photograph, or discuss anything they see or hear in a client’s home or business outside of approved job documentation. Any breach of this confidentiality policy is grounds for disciplinary action, up to and including termination.
We guarantee 100% satisfaction on all our services. If you are not happy with a cleaning, contact us within 24 hours and we will return to address your concerns at no additional cost. We take pride in the quality we deliver and will do whatever it takes to ensure your satisfaction.
We do not provide refunds in place of corrective service. Instead, if you are not satisfied with your cleaning, notify us within 24 hours and we will return to make it right at no additional charge. Our goal is to ensure your complete satisfaction with every visit.
Yes, Triple Shine Cleaning Service is fully licensed and insured. This means you are protected in the unlikely event of any incident during service. Our professional credentials give you confidence that your property is in responsible, qualified hands.
Yes. Every Triple Shine employee is thoroughly background checked and fully vetted before they enter your home or business. Your safety and peace of mind are our top priority. We only hire trustworthy professionals who meet our high standards.
Policies & Terms
No. We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes. Your information may only be disclosed if required by law or for legitimate business operations such as secure payment processing.
Our full Privacy Policy is available at tripleshineclean.com/privacy-policy. It explains how we collect, use, and protect your personal information. We do not sell, rent, or share your personal information with third parties.
Yes, but please inform us in advance of any allergies, sensitivities, or special requirements that may affect our cleaning services. We can adjust our products and methods to accommodate your needs. We reserve the right to refuse service in situations that pose a health, safety, or environmental risk to our staff.
You can view our complete Terms & Conditions at tripleshineclean.com/terms-conditions. Triple Shine Cleaning Services, LLC reserves the right to update or modify these terms at any time. Clients are notified of changes prior to their next scheduled service.
Yes, we ask that your home be in tidy order upon our arrival so our team can focus on cleaning rather than organizing. Please secure any valuables, breakables, or sensitive items prior to service. Also, inform us in advance of any allergies, sensitivities, or special requirements that may affect our cleaning services.
Clients are responsible for ensuring our cleaners have safe and timely access to the property at the scheduled date and time. If access is not granted, the full service price will be charged to ensure our employees are compensated for their scheduled time. Many clients provide a key, lockbox code, or garage code for entry.
We take care to treat your property with respect and professionalism. However, we are not liable for damage resulting from pre-existing conditions, improper installation, wear and tear, or unsecured or fragile items. We ask that clients secure valuables, breakables, and sensitive items prior to service.
Service Areas & Coverage
Yes! While our core service area covers St. Clair and Monroe Counties, we are actively expanding into communities like Edwardsville, Glen Carbon, Collinsville, Troy, and Maryville in Madison County. Contact us to check if we serve your area.
Yes, we serve the communities surrounding Scott Air Force Base including Shiloh, Mascoutah, and O’Fallon. We understand the unique needs of military families, including PCS move-in and move-out cleanings. Contact us to learn about our services in the Scott AFB corridor.
Yes! O’Fallon is one of our highest-priority service areas. We provide residential and commercial cleaning services throughout O’Fallon, IL, including nearby areas around Scott AFB. Learn more about our O’Fallon cleaning services.
Triple Shine Cleaning proudly serves St. Clair County and Monroe County in the Metro East Illinois region. Our primary service cities include Belleville, Columbia, Dupo, Fairview Heights, Millstadt, O’Fallon, Red Bud, Smithton, Swansea, Valmeyer, and Waterloo. We are also expanding into surrounding communities.
Still Have Questions?
We’re here to help! Contact our team for personalized answers about our cleaning services, scheduling, and more.
Or call us at (618) 444-8938 — Mon–Fri, 8am–5pm
